Last Modified: 6th January 2026

These Platform Terms of Use (“Terms”) is a legally binding agreement between you (“End User”, “you”) and Element16 Media Ltd (“Element16”, “we”, “us”, “our”), governing your use of the Touchline digital platform, including any mobile applications, websites, dashboards, and related services (collectively, the “Platform”).

Touchline is provided to you by or on behalf of a football club, sports organisation or affiliated entity (the “Club”) that has licensed the Platform from Element16.

For the purposes of these Terms, you are an authorised user of the Platform acting on behalf of the Club (“Authorised User”).

Please read these Terms carefully before accessing or using the Platform.

1. Agreement to terms

1.1 By downloading, accessing or using the Platform, or by creating an account, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy (available at https://touchlineclub.com/privacy-policy).

1.2 If you do not agree to these Terms, you must not access or use the Platform.

1.3 We may update these Terms from time to time. Any changes will take effect when made available through the Platform, and Clients will be made aware of this by email no later than 28 days after the changes take place. Continued use of the Platform constitutes acceptance of the updated terms.

2. Grant and scope of licence

2.1 Subject to your compliance with these Terms, Element16 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for internal operational purposes on behalf of the Club.

2.2 This licence permits you to:

1. Access the Platform via supported devices and browsers
2. View content made available by the Club.
3. Interact with features enabled for your account type.

2.3 All rights not expressly granted are reserved by Element16.

3. Account registration and access

3.1 To use certain features of the Platform, you may be required to create an account using a non-anonymous sign-in method (including email/password or third-party authentication such as Google, Apple or Facebook).

3.2 You are responsible for:

1. Maintaining the confidentiality of your login credentials
2. All activity occurring under your account
3. Ensuring the accuracy of the information you provide

3.3 We reserve the right to suspend or terminate accounts that are inactive, inaccurate, misleading or used in breach of these Terms.

3.4 Access to features and data within the Platform is role-based and determined by the permissions assigned by the Club. You acknowledge that your access may be limited or changed at any time and that you must not attempt to access features, data or functions beyond those authorised for your role.

4. Acceptable use

4.1 You agree that you will not:

1. Use the Platform for any unlawful purpose
2. Attempt to gain unauthorised access to systems or data
3. Interfere with or disrupt the Platform or its security
4. Upload or transmit harmful, abusive, defamatory or offensive content
5. Impersonate another individual or misrepresent your affiliation
6. Misuse administrative privileges, including unauthorised deletion of data, creation of misleading content, or access beyond your assigned role.

4.2 You must comply with all applicable laws and regulations when using the Platform.

4.3 Failure to comply with the Acceptable Use policy will result in the termination of this licence, as outlined in Section 11.

5. Content Management and Responsibility

5.1 You may be permitted to create, upload, edit, modify or delete content within the Platform on behalf of the Club.

5.2 You are solely responsible for ensuring that any content you create or manage:

1. Is accurate, lawful and appropriate
2. Does not infringe intellectual property or privacy rights
3. Complies with safeguarding, data protection and applicable regulations

5.3 Element16 Media does not review, verify or approve content created by authorised users and accepts no responsibility for such content.

5.4 Administrative Activity: The Platform may record administrative actions (including content changes, deletions and user management activity) for security, auditing and operational purposes. You acknowledge that such records may be relied upon to investigate misuse, errors or disputes.

5.5 Data Deletion and Recovery: You acknowledge that you may be permitted to delete content, records or data within the Platform as part of your administrative role.
Element16 does not guarantee the recovery or restoration of any content or data deleted by authorised users, whether intentionally or accidentally, unless otherwise expressly agreed in writing.

6. Licence restrictions

6.1 Except as permitted by law, you must not:

1. Copy, reproduce or redistribute any part of the Platform
2. Reverse engineer, decompile or disassemble the Platform
3. Modify, adapt or create derivative works
4. Rent, lease, sublicence or commercially exploit the Platform

6.2 You acknowledge that you have no right to access the Platform in source-code form. Failure to comply with this obligation will result in the termination of the licence and where necessary, legal proceedings will take place.

7. Intellectual Property (IP)

7.1 All intellectual property rights in the Platform, including software, code, design, trademarks and documentation, are owned by or licensed to Element16.

7.2 Content uploaded or made available by a Club remains the property of that Club or its licensors.

7.3 No ownership rights are transferred to you under these Terms.

8. Data and privacy

8.1 When you use the Platform, we may collect and process personal data relating to you, including:

1. Account information (such as name, email address and login method)
2. Usage and interaction data
3. Device and technical information
4. Communications and preferences

8.2 Personal data is processed in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

8.3 Element16 acts as a data processor on behalf of the Club, which is the data controller for personal data processed through the Platform.

8.4 We may store, host and process data using secure cloud infrastructure and may engage trusted third-party service providers for hosting, analytics, authentication, messaging and payments.

8.5 Further information on the handling of personal data is set out in our Privacy Policy.

8.6 You acknowledge that, when accessing or managing personal data through the Platform, you do so on behalf of the Club and must comply with the Club’s data protection obligations, internal policies and applicable safeguarding requirements.

9. Availability and service limitations

9.1 The Platform is provided on an “as available” and “as is” basis. 

9.2 We do not guarantee uninterrupted or error-free operation of the Platform and may suspend access for maintenance, upgrades or security reasons.

9.3 Features and functionality may vary depending on the Club’s subscription and configuration.

10. Limitation of liability

10.1 To the fullest extent permitted by law, Element16 shall not be liable for:

1. Loss of data, profits, revenue or goodwill
2. Indirect or consequential losses
3. Issues arising from third-party services or networks

10.2 Nothing in these Terms limits liability that cannot be excluded under English law.

11. Termination

11.1 We may suspend or terminate your access to the Platform at any time if you:

1. Breach these Terms
2. Misuse the Platform
3. Are instructed to do so by the Club or no longer authorised by the Club to access the Platform

11.2 Upon termination, your licence to use the Platform will immediately cease.

12. Events outside our control

12.1 We are not responsible for delays or failures caused by events beyond our reasonable control, including network outages, cyber incidents, or third-party service failures.

12.2 We will use reasonable efforts to restore access where possible.

13. General

13.1 We may transfer our rights and obligations under these Terms.

13.2 If any provision of these Terms is found unenforceable, the remaining provisions shall continue in effect.

13.3 these Terms is governed by English law, and the courts of England and Wales have exclusive jurisdiction.

13.4 Nothing in these Terms creates or shall be deemed to create any employment, agency, partnership or joint venture relationship between you and Element16. You act solely as an authorised user on behalf of the Club.

14. Contact Details

Element16 Media LTD
Email: [email protected]
Website: element16media.com